Question 1

Can I try DealForge AI for free?

Accepted Answer

Yes — every account starts on the Free plan with 3 proposals per month, no credit card required.

Question 2

How do I upgrade or downgrade?

Accepted Answer

Go to Settings → Billing and pick the plan you want. Changes take effect immediately; we prorate the difference.

Question 3

Can I cancel at any time?

Accepted Answer

Yes. Cancel from Settings → Billing. Your paid features stay active until the end of the current billing period.

Question 4

Which payment methods do you accept?

Accepted Answer

All major credit and debit cards (Visa, Mastercard, Amex). We handle payments securely through Stripe.

Question 5

Do you offer yearly discounts?

Accepted Answer

Yes — pay yearly and save 20% on Pro and Business plans.

Question 6

Where do I find my invoices?

Accepted Answer

All invoices are in Settings → Billing → Invoices, available as PDF download.

Question 7

Which AI model powers DealForge AI?

Accepted Answer

We route requests to best-in-class LLMs via a secure gateway. You never need to bring your own API key.

Question 8

Is my content used to train AI models?

Accepted Answer

No. Your proposals, templates and client data are never used to train foundation models.

Question 9

How accurate is the win-probability score?

Accepted Answer

The score is derived from proposal structure, tone, completeness and clarity. It's a signal to improve — not a guarantee.

Question 10

Can I brand exported PDFs?

Accepted Answer

Business-plan users can add a company logo, cover page and custom colors that carry through the PDF.

Question 11

Do PDFs include electronic signatures?

Accepted Answer

Yes — signature blocks with signer name, title and timestamp are rendered in the exported PDF.

Question 12

How many templates are included?

Accepted Answer

15+ industry templates: Technology, Marketing, Construction, Consulting, Legal, Healthcare, Finance and more.

Question 13

Can I save my own templates?

Accepted Answer

Yes — save any proposal as a private template, favorite it, and reuse it in one click.

Question 14

Is DealForge AI GDPR-compliant?

Accepted Answer

Yes. Read the full policy at /privacy. You can export or delete your data at any time.

Question 15

Where is my data hosted?

Accepted Answer

Primary storage is inside the EU with vetted subprocessors under Standard Contractual Clauses where applicable.

Question 16

How do I contact support?

Accepted Answer

Email sales@supportdealforgeaicom.com or use the /contact form. We reply within one business day.

Question 17

Do you offer onboarding for teams?

Accepted Answer

Business-plan customers get a personalised onboarding session with a product specialist.

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